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Jim Steg • January 28, 2025

One simple question CLARIFIES EVERYTHING!!!!

"WHAT DID I  JUST SAY?

Years ago, while coaching my girls' volleyball team, I stumbled upon a profound realization that forever changed the trajectory of my life, my business, my relationships, and even my ability to minimize mistakes.

During practices, I noticed a recurring problem: when running drills, some girls would perform the drill one way, while others would do it completely differently. The lack of synchronization led to chaos. I kept questioning myself, wondering, What am I doing wrong? Why aren’t they all on the same page?

One day, during practice, it finally clicked. I realized the root of the problem wasn’t their effort or understanding—it was my communication. This realization became the foundation of a simple yet powerful strategy that would later influence every area of my life.

Fast forward to my personal life. I began using this same insight with my wife, Theresa, as we raised our daughters. I was amazed at how well it worked. Mistakes were avoided, respect was fostered, and accountability became fun instead of a chore.

Later, I applied the same approach in my professional life. As a contractor, I often faced challenges with subcontractors. I’d give detailed directions, only to return 30 minutes later to find the work done completely wrong. Frustrated, I thought, Why not try this simple question with grown adults and see how they respond?

So, four years ago, I tested it. After explaining a process or providing instructions, I would pause for a moment, look them in the eye, and ask, "What did I just say?"

At first, they looked at me with confusion, unsure of where I was going with this. But I’d insist: "Seriously, what did I just say?"

They would then repeat back what they heard, and something remarkable happened. It wasn’t about me being difficult or condescending; it became clear to them that I genuinely wanted them to succeed. By having them articulate the instructions, they internalized the process, made fewer mistakes, and took pride in getting it right the first time.

This was the same lesson I’d learned with my volleyball players. It became a fun, engaging way to ensure clarity and reduce errors. That season, we went on to take second in the state—a massive achievement for a first-year team. Was it because of that simple question? You bet it was.

The guiding philosophy I taught those girls was this: "We never lose. We either win, or we learn."

Incorporating that mindset into my coaching, my parenting, my business, and my communication has profoundly impacted my life. It’s a strategy rooted in respect, clarity, and accountability—and it works.

So, for those of you who are curious, I’ll leave you with this thought: Like Mikey said... try it, you’ll like it!  IT WORKS!!!!!!!!!

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