Winning the project is just the start. This is where the real work begins. Securing a contract is the gateway to countless opportunities, but the real magic lies in what we do from the very beginning with our clients. Far too often, businesses fall into the trap of thinking their work is done once the project is won. Nothing could be further from the truth.

This is where untapped potential comes into play—the opportunity to leave no doubt in your client’s mind about your integrity, honesty, and advocacy. Winning a project brings a multitude of responsibilities: execution, communication, customer service, and, most importantly, loyalty.

At Steg Custom Homes, we make it our mission to elevate the client experience to unprecedented levels. Our goal is to ensure that clients are so well-informed that they never need to ask a question about their project, what’s going into it, or when it will be completed.

We achieve this through:

Weekly Recaps: Comprehensive updates summarizing progress and plans for the coming week.

Daily and Weekly Videos: Clear, engaging updates that visually track project milestones.

Drone Videos of Progress: Aerial footage to provide a unique perspective on the project’s development.

Monthly Financial Status Reports: Transparent and detailed reports to ensure clarity on budgeting.

Daily Calls for Updates and Advice: Our team of architects, interior designers, structural and civil engineers are always available to provide insights and answer questions.



We believe that systems and processes are the backbone of trust, loyalty, and friendship with our clients. For us, a project is never a one-and-done affair. We strive to build relationships where our clients become lifelong advocates and friends.

The Pre-Construction Concierge Program is one way we achieve this. This program seamlessly dovetails into the success of the construction phase by ensuring every detail is addressed and communicated effectively. It’s not enough to simply deliver a project; we deliver it with confidence and clarity while managing our clients’ emotional journey throughout the process.

The key to success is constant innovation and strategizing with each client to ensure that success is the only outcome. At Steg Custom Homes, failure is never an option.

Watch this video to hear directly from one of our clients about their experience with our Pre-Construction Concierge Program and how it led to the success of their project.